Once logged in, scroll down and tap ' Settings' If the app detects a service is offline and is unable to troubleshoot the issue you can schedule a repair appointment right then and there! Verify your services are connected, confirm if an outage is active in your area, troubleshoot services if things aren’t working as expected, and even browse articles from our Answer Center (tap Articles & Video). View your Internet usage including your total download and upload consumption, as well as a 3-month comparison graph.Įasily manage your network by seeing how many devices are online, verify or change the network password, and monitor usage. The Billing area shows your current and last statement details, Phone service details, autopay information, scheduled payments, last 12 months of statement history, and options to manage payment methods and paperless billing. Once logged in the Home Screen provides quick links to common functions including Internet Usage, Important Alerts, Billing Information, Support, and Scheduled Appointments. When logging in for the first time, tap Start and then select a Theme. If you’re unable to restore your User Name or Password, contact Customer Support. Tap Forgot? in the Password field and then tap iHelp on the next screen. Tap Forgot? in the Password field and then tap Mediacom ID or Ebilling ID, Click 'Forgot ID' and enter in Account Number and Zip Code. How to set up a Mediacom ID: Click HERE.CLICK HERE for information.Simply enter your Mediacom ID which is the email address and password associated to the account. The role will need to be updated to Admin or Owner in order to access Bill Payment functionality. Please note: ID’s with the role of User do not have access to Bill Payment. If turning the popup blocker did not resolve the issue, please contact our Technical Support center. It is also possible the browser’s security setting is set to ‘high’ which will not allow cookies to be stored on the computer, or security software installed may be blocking the site. The popup blocker is part of Internet Explorer's settings and can be turned off by going into 'Tools' and select 'Turn off Popup Blocker'.

If a 'processing failure' error is presented when attempting to log into My Account, a popup blocker may be activated.

You can view your internet usage, view and pay your bill, manage your billing preferences, check for outages, troubleshoot your service, verify scheduled appointments and set contact preferences. My Account allows you to manage your account all from an easy-to-use interface.

Mediacom bill pay convergent care